Shipping & Return Policy

Last Updated: May 2026

Shipping & Processing

Please allow 1-3 business days for your order to be processed, carefully packed, and dispatched from our facility.

Once shipped, our Standard Shipping takes 8 to 14 business days to arrive at your destination. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Returns & Refunds Policy

At Veloria, your satisfaction is our priority. We take pride in the craftsmanship of our jewelry and want you to be delighted with every purchase. If you receive a damaged item or the wrong product, we are happy to offer a return within 15 days of delivery.

Return Eligibility

To be eligible for a return, please ensure that:

1. Items are in perfect condition, unworn, and unaltered (unless reporting a defect upon arrival).

2. The item is accompanied by the original sales receipt or order number.

3. All original packaging is included, such as the signature Veloria jewelry box.

4. A photo or video of the issue must be provided via email for quality inspection.

How to Initiate a Return

We offer a streamlined process for our international clients:

1. Contact Us: To start a return, please visit our Contact page or email our client advisors at support@veloriacraft.com.

2. Review & Resolution: Once your request is approved, our team will guide you through the next steps directly via email to find the best solution for you. Please do not ship any items back until you receive specific instructions from our team.

Refunds

1. Original Payment: Refunds will be issued to the original form of payment used at checkout.

2. Processing Time: Please allow 3-7 business days for your refund to be processed once your request has been officially approved by our team.